Refund policy

RETURNS: 

XJUMP may not accept the return. You will be charged a 25% restocking fee and a return shipping fee on all returns. All refunds must receive a return authorization from us before returning the item. We are not responsible for any unauthorized return shipment to our facility. Please note the following:

  • XJUMP reserves the right to refuse returns or exchanges of items not in as-new condition due to damage or misuse by the customer.
  • Returns are not accepted on Custom Special Orders, Preorders, or as-is marked items. 
  • Returned items must be disassembled and in their original packaging, including being secured to a pallet. 
  • The scheduled pick-up date must be within 14 days of the return authorization date. The customer is responsible for return shipping fees. 
  • Your initial delivery fee, if any, is non-refundable.

Returned items are inspected upon receipt. Any appropriate credits and refunds will be issued for the purchase price of the returned item(s), and taxes are refunded according to applicable state law. Except for refunds for damaged or defective merchandise, all shipping, delivery, and handling charges may not be included, and return shipping fees may apply. Once item(s) are received and processed, refunds are generally issued within ten (10) business days.

Refunds do not apply to as-is items. In addition, refunds do not apply to custom special orders or preorders, except for refunds for damaged or defective merchandise.

EXCHANGES:

Due to the nature of the products, exchanges are not accepted.

CANCELLATIONS:

Orders can be canceled before the item ships out.  Credit card refunding fees or restocking fees may apply.  Cancellations are not accepted on Custom Special Orders and Pre-Order item(s). 

PREORDER & SPECIAL ORDER ITEMS: 

Custom Special Orders and Pre-Order items are required to pay a 50% non-refundable deposit at the time of placing the order. The special order is manufactured by customer request, and because they are not items that XJUMP keeps in stock, we do not accept returns or exchanges. Once an order is placed, production cannot be stopped. Please allow a minimum of three (3) months for our suppliers to create and ship your item(s). Once your Custom Special Order or Pre-Order arrives, XJUMP will contact you to arrange delivery or pickup. The customer must pay in full prior to shipping. Custom Special Orders or Pre-Orders must be scheduled for delivery or pickup within two (2) weeks from the time XJUMP notifies you of the item(s) being ready. If you do not arrange delivery or pick up of your Custom Special Order or Pre-Order, your order will be canceled, and your 50% non-refundable deposit will NOT be refunded. It is your responsibility to check that the inflatable products will fit your desired location. Due to the hand-built nature of inflatable products, dimensions for some items may vary slightly.

PARCEL POLICY AND RETURN ELIGIBILITY: 

Parcel carriers (e.g., UPS, FedEx, or USPS) will make 3 delivery attempts. In the event that the parcel carrier is unsuccessful, they will keep the package at their local hub for up to 5 days. After 5 days, the item will be shipped back to XJUMP. Once item(s) are received and processed, refunds are generally issued within ten (10) business days. You will not be refunded the original shipping fee.

Parcel items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). UPS Returns.

You may not cancel or alter the shipping address once orders have been placed. Shipping back to XJUMP will also be at the customer's expense. 

Disclaimers for Mailing Lists, SMS Text and Newsletters

XJUMP provides this policy to explain how we use SMS text messaging. Please read these SMS Text Messaging Terms & Conditions (“SMS Terms”) carefully. By completing the opt in, you expressly consent to receive marketing and non-marketing text messages from XJUMP, including text messages made with an auto dialer, at the mobile number you provide. These messages can be recurring or one-time. Opting in to receive marketing and non-marketing text messages is not required to purchase any products or services from XJUMP. By providing your mobile number and opting in, you agree you have ownership rights or permission to use the number given to XJUMP. You may opt out of these communications at any time by following the procedure established by the text message. For example, replying “STOP” to any message you received. After this, you will no longer receive messages from that particular number. If you want to join again, you can sign up as you did the first time and XJUMP will start sending messages to you again. You can receive assistance at any time by replying “HELP” to any message you receive or calling the XJUMP customer service department at 1.772.999.6998.